Helen is our Practice Manager, she is dedicated to ensuring seamless operations, enabling our EdgCARE team to prioritise exceptional service to our patients. Helen has a background in Human Resources and oversees day-to-day operations, she ensures that each member of our team can perform at their best.
Samantha Herszaft is our Assistant Practice and Reception Manager. Samantha helped set up and run a Nursery School for 18 years before joining EdgCARE. Her main priority at EdgCARE is to our patients and their needs and requirements. You will find her on site in the afternoons and early evenings, greeting every patient with a smile and warm welcome, and responding to all the calls that come in. She is empathetic to everyone and passionate about providing a friendly, sensitive and knowledgeable service that puts patients’ needs above all else. When Samantha is not at EdgCARE she enjoys spending time with all her children and grandchildren.
Caroline Dembovsky is our Secretary who is our lead for NHS GP Liaison and Consultant Liaison. She has a degree in medieval history from London University and worked in design and journalism before devoting her energies to her family. She is passionate about delivering the kind of nurturing patient service that people should have the right to expect. When not spending time with the family, Caroline can be found up a ladder painting, or delving in to the world of Henry VIII.
Sasha works as the cornerstone for our Administration, diligently operating behind the scenes to ensure our patients receive the care they need. From facilitating access to results and documents to ensuring seamless consultant referrals, Sasha's attention to detail and dedication ensure everything runs smoothly. Additionally, Sasha is our Membership lead. With a BA degree in psychology and a background in education as a teacher, Sasha brings a unique blend of expertise to her role. However, Sasha's most important role is being a devoted mother to her four young children.
Meet Natalie, an integral member of our reception team. With a bright and welcoming presence, Natalie ensures that every patient receives a warm greeting and attentive care as soon as they step through our doors. Bringing her passion for customer service to the forefront, Natalie's dedication to serving our patients shines through in every interaction.
Meet Debra, the welcoming face of our reception team at EdgCARE. With a genuine warmth and a kind demeanour, Debra ensures that every patient who walks through our doors is greeted with a friendly smile. Trust Debra to make your visit to EdgCARE a positive experience from the moment you arrive.
Meet Menucha, our invaluable holiday cover receptionist. A beacon of reliability and efficiency, Menucha steps in to save the day when our regular receptionists take their well-deserved breaks. Her dedication to ensuring every patient receives the best possible care reflects our commitment to excellence in service. Outside of her role at EdgCARE, Menucha's passion lies in the world of Mechanical Engineering, where she's a full-time student at Imperial College London.
Introducing Rachel, the go-to person for patients in need on a Sunday evening. With her composed demeanour and genuine warmth, Rachel is dedicated to ensuring the best outcomes for everyone she assists. When she's not at EdgCARE, Rachel is a Computing student at Queen Mary University of London.
Introducing Lucy, a valued member of our reception team. Beyond her role here, Lucy is a fully trained beauty therapist. With her warm and inviting personality, Lucy ensures every patient feels right at home from the moment they walk through our doors.
Meet Jo, our reliable receptionist cover. Stepping in during staff absences, Jo ensures smooth operations in our busy setting. When she's not managing the reception desk with efficiency, Jo can be found immersed in the joys of attending to her own little Saunders, competing with their demands for her undivided attention.